Privacy Policy

Effective Date: [Insert Date]

Iron Nebula, LLC (“we,” “us,” or “our”) operates the website www.ironnebula.com and provides managed IT services. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our website or engage our services.

1. Information We Collect

Website Information

  • Name, email address, phone number (via contact forms)
  • Company name and service inquiries
  • IP address, browser type, and device data
  • Website usage and analytics data

Client & Service Data

As part of providing Managed IT Services, we may access or process client systems and data, including:

  • User account information
  • System logs and device configurations
  • Security event data and alerts
  • Backup and recovery data

We only access client data as necessary to deliver contracted services and maintain system security.

2. Monitoring & Remote Management

Iron Nebula utilizes Remote Monitoring and Management (RMM) tools, endpoint protection, and security platforms to:

  • Monitor system health and performance
  • Detect and respond to security threats
  • Deploy updates, patches, and configurations

These tools may collect technical system data, such as device identifiers, logs, and usage metrics. No personal files or content are accessed unless required for support and authorized by the client.

3. Microsoft 365 & Third-Party Platforms

We support and integrate with third-party platforms, including but not limited to:

  • Microsoft 365 (email, security, and identity services)
  • Cloud hosting providers
  • Backup and disaster recovery solutions
  • Security and compliance tools

These providers may process data in accordance with their own privacy policies. We recommend reviewing those policies directly.

4. How We Use Information

  • Deliver and manage IT services
  • Provide technical support and incident response
  • Maintain security and compliance
  • Respond to inquiries and communicate with clients
  • Improve our website and service offerings

5. Data Sharing

We do not sell personal information. We may share data with:

  • Authorized service providers and vendors
  • Security and compliance platforms necessary for service delivery
  • Legal or regulatory authorities when required
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

  • Encryption (in transit where applicable)
  • Access controls and authentication
  • Security monitoring and logging

7. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Comply with legal or regulatory requirements
  • Maintain operational logs and backups

8. Your Rights

You may have the right to:

  • Request access to your data
  • Request correction or deletion
  • Opt out of marketing communications

9. Cookies & Tracking

Our website may use cookies and analytics tools to improve performance and user experience.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect data from children.

12. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted with a revised effective date.

13. Contact Information

Iron Nebula, LLC
Stroudsburg, Pennsylvania
Email: [email protected]
Phone: 570-245-0500

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